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Customer Service Intern with App-Development background

Job Category: Business
Job Type: Internship
Job Location: Germany
Office: Frankfurt Mainz
Earliest Starting Date: Now

 

YOUR PROFILE

  • You are studying Computer Science or a related subject
  • Experience in the field of Customer Support is a plus but not a requirement
  • You have a high level of technical understanding
  • You are a team player, but also self-motivated and able to work independently while paying strong attention to details
  • You speak and write in English fluently (German skills are a plus)
  • You are ambitious, confident, and possess great communication and interpersonal skills
  • With your motivation, empathy, technical understanding and ability to work independently you can handle customer requests very fast

 

YOUR RESPONSIBILITIES

  • With empathy and your technical understanding, you will personally answer a wide-range of customer inquiries and inspire people to use our products
  • Ideate and propose further developments for our apps and understand the connection between app and customer requirements to optimize the user experience
  • Communicate directly with our developers and commit your ideas for technical improvements
  • You are available to do a full-time internship for 3 months
  • You will need to be able to inspire people to our product
  • You will work in an international working environment with modern working equipment and a very friendly multicultural team
  • You will use automated or other systems in the assigned office, track cases, monitor workloads, input workload information

 

YOUR BENEFITS

  • The possibility to work with incredibly smart people in a great team
  • The chance to be part of the further development and strengthen your skills in an exciting fast-paced work environment
  • Responsible for diversified tasks in an exciting industry with a team-oriented, open-minded working environment of dynamic colleagues, super team off-sites, sport & socializing, events, and more
  • Steep learning curve
  • Burn-out-protection-dogs: Lila, Jewa, Mona & Simba
  • And we know love alone doesn’t pay the bills, so we pay 450€ monthly for this internship

 

AND THIS IS US

  • We employ and empower the best talents and value their expertise
  • We work passionately and fearlessly beyond our comfort zones to improve continuously
  • We actively listen to, constructively manage, and protect our communities
  • We respect and help each other and create a fun and caring environment
  • We solve problems hands-on, but openly discuss topics affecting everyone

Apply for this position

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