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Customer Service Agent (EN/DE and/or EN/ES)

Job Category: Marketing
Job Type: Full Time Part Time Remote Work
Job Location: Germany Remote
Office: Frankfurt Mainz

YOUR TASKS

  • Handle a wide range of customer inquiries via email and social media
  • Resolve product or service problems by clarifying customers’ complaints
  • Resolve KYC requests
  • Answer to customer reviews
  • Liaise with the development team when customer inquiries require technical support
  • Update customer service guidelines and customer knowledge base
  • Actively participate on processes and tools optimization
  • Follow communication procedures, guidelines and policies

YOUR SKILLSET

  •  2+ years of experience as a Customer Service Agent in a tech and/or international company
  • Fluency in English and German, and/or English and Spanish
  • Experience dealing with payment related inquiries and/or KYC requests is a strong plus
  • Ability to handle a large number of customer requests confidently and in a self-sufficient manner
  • Team player with a strong attention to the details
  • Motivation, empathy and ability to work independently in multicultural team
  • Great communication and interpersonal skills
  • Bent to thrive in the agile and fast paced environment
  • Preferably some knowledge and interest in the crypto market

YOUR BENEFITS

  • A salary package consisting of an attractive fixed salary, an employee stock option program and savedroid tokens
  • Responsibility for diversified tasks in an exciting industry with team oriented, open-minded working environment
  • Very cool offices in Frankfurt am Main (HQ) & Mainz
  • Flexible working hours
  • Team-offsites, sport and socializing events
  • Steep learning curve
  • Burn-out-Protection-Dogs: Lila, Jewa, Mona & Simba

AND THIS IS US

  • We employ and empower the best talents and value their expertise
  • We work passionately and fearlessly beyond our comfort zones to continuously improve
  • We actively listen, constructively manage and protect our communities
  • We respect, help each other and create a fun/caring environment
  • We solve problems hands-on, but openly discuss topics affecting everyone

Apply for this position

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